MORE NEW CLINICS
HEARING AID MAINTENANCE AND ADVICE CLINICS NOW OPENING IN
FLORENCE NIGHTINGALE COMMUNITY HOSPITAL DERBY (OLD DRI)
PLEASE CONTACT THE OFFICE FOR MORE DETAILS AND APPOINTMENTS
PLEASE REMEMBER WE CAN ONLY MAINTAIN DERBY HOSPITALS HEARING AIDS
WE ARE SORRY BUT WE CANNOT SERVICE OR MAINTAIN SPECSAVERS, SCRIVENS OR ANY PRIVATE AIDS
BUT OUR HELP AND ADVICE IS FOR ALL
Please note that our weekly clinics are now being held on a
by Appointment only
1pm – 3pm
ALTERNATE MONDAY MORNINGS
To make an appointment please telephone the office 01332 258143
Text us on 07788 715705
Tuesday – Wednesday – Thursday
between 10.00am – 3pm
or email us on: email@example.com and we will get back to you as soon as possible
WEDNESDAY 27th JULY 2022
WEDNESDAY 26th OCT 2022
LITTLEWICK MEDICAL CENTRE
PLEASE CONTACT THE OFFICE TO MAKE AN APPOINTMENT FOR THIS CLINIC
OR TEXT ON 07788 715705
OR EMAIL US ON firstname.lastname@example.org
ALSO PLEASE REMEMBER THAT WE CAN ONLY CLEAN AND RE-TUBE DERBY HOSPITALS NHS AIDS
(PLEASE NOTE THIS IS NO LONGER A ‘DROP IN’ CLINIC)
Action on Hearing Loss, the leading National hearing loss charity which was previously called RNID or Royal National Institute for the Deaf has announced that from 1st May 2020 they will no longer sell assistive equipment.
This is one of several changes of late which has included selling their HQ and selling their Residential Homes and Care services.
Action on Hearing Loss has been reducing their catalogue sizes for the last few years, relying more on online sales, which we find doesn’t work so well for the older clients that we see. This has led to us producing our own equipment sheets and supporting people to either buy online or over the phone.
We are already working with a range of providers that can offer similar great prices and the VAT exemption that you used to enjoy from Action on Hearing Loss.
Our Resource Centre is currently being used buy another hospital department during the current crisis but we are looking forward to being able to showcase new products as well as lots of your favourites too.
With the country in lockdown and many people unable to leave their homes we felt that it would be a good time to contact each of the providers to determine how patients can get support with the provision of batteries.
This is the picture we have with regards to batteries so far. Please note that patients can only get batteries from whichever hearing aid provider that they initially chose.
CamTAD Hearing Support can post batteries for Derby Hospitals patients or can help High Street NHS Hearing Aid provider patients contact their provider for them.
You can still get through to the hearing care department at the Derby Store on 01332 294939 and they are sending batteries out by courier when requested. You do have to navigate some additional recorded messages about store closures but you can stay on line and choose hearing aids as an option.
The Specsavers Ilkeston store is still open and people can collect batteries in person, they advise to call them first on 01159 441401. They will have them ready to hand over at the door. They do have arrangements to get batteries to their patients when requested and will either hand deliver or post out depending on location.
Scrivens have a recorded message to say that all their stores are closed. There is no option to leave a message but there is an option to email them at email@example.com. We emailed them and they responded with a generic email that states: All our customers who already receive batteries through the post, will have them delivered as normal.
The Outside Clinic
This was the easiest provider to get through to. They answered the call first time, they spoke very clearly and they are happy to send out batteries by request for their patients. Phone 0800 954 9107.
We have been informed by patients of Mediscan that they are able to get batteries sent by post if they call the Mediscan number on their letter.
Derby Hospitals Audiology
Patients from Derby Hospitals can call 01332 785345 and leave a message, batteries are usually sent out within 24 hours, Monday to Friday. Alternatively patients can request batteries by email on firstname.lastname@example.org (Batteries through the hospital post system can take up to 2 weeks).
Chesterfield Royal Hospital Audiology
Patients in North Derbyshire can call Chesterfield Royal Hospital on 01246 514403, Monday to Friday, 8.30am-12.30pm and 1.30pm-4.30pm to request batteries or email email@example.com and they will post them out.
Patients from Glossop must contact Tameside Audiology.
As a charity supporting people with hearing loss we know how distressing it can be when your hearing aids stop working.
Although our clinics are currently closed we can still offer advice and support and we will try and support those whose hearing aids have broken or have become faulty.
We are working with the Derby Hospitals Audiology Service to ensure that we can keep people hearing even if they are isolated at home.
For a few simple to use guides please click on the following links:
We are also offering to post out tubing and batteries as well as helping with more urgent repairs.
Following the announcements by the Government on Monday 16th March 2020 we have had to make the difficult decision to suspend all our Community Outreach sessions including Hearing Aid Clinics and Coffee Mornings.
Please be assured that we will restart these services at the earliest SAFE opportunity.
We are still available for the following services, please call us on 01332 258143, text us on 07788 715705 or email us at firstname.lastname@example.org
- Our office opening hours will be extended to facilitate greater availability of telephone and email advice allowing for timely responses.
- Batteries and replacement tubing can be requested by phone
- Urgent repair appointments may be available by contacting the numbers above
- Support to make appointments with your Hearing Aid provider
As we are a charity based in the hospital but with outreach services in a variety of community facilities we need to consider a range of advice from National and local agencies.
- University Hospitals of Derby and Burton
- World Health Organisation (WHO)
- UK Government COBRA
As a small local charity supporting people with hearing loss we are aware that many of our clients are at an age which makes them more at risk of health complications.
There are a number of factors that may impact upon our sessions in the Community including the venues that we use and the availability of our volunteers to deliver the service. We will keep this page regularly updated for you.
Posters will be displayed at our venues detailing any changes.
Current information and advice regarding the coronavirus can be found on the NHS website at https://www.nhs.uk/conditions/coronavirus-covid-19/
We are sad to hear that The Ear Foundation, a charity based in Nottingham which supports the Deaf and Hearing Impaired will close it’s doors for the last time this week.
Please see the following article on their website:
There is some good news in that some of their staff members are looking at setting up a new charity to take on some of the work that will be lost by the closure of the Ear Foundation, a charity that celebrated it’s 30th Anniversary last year.
Going to the cinema can be great fun but if you struggle with hearing loss it can be really difficult to understand speech over all the effects and soundtracks.
Captioned/subtitled screenings can really help and a lot of cinemas now offer a variety of films with subtitles, although some may only have one or two screenings over a week.
Below is a summary of the subtitled screenings for this coming week as an example and how you can check for upcoming screenings.
Derby QUAD have a newsletter that you can sign up to to receive an email each week notifying you of upcoming films. Please click on the link to see a sample of the newsletter and to register.
This week they have Emma, the Color Out Of Space and Jumanji The Next Level with subtitles.
Odeon have a search facility where you can search for captioned/subtitled films at the cinema of your choice.
This week they have screenings of The Invisible Man, Downhill and Dark Waters as well as Parasite (Foreign Language Film) and two Kids screenings Playing With Fire and Addams Family (animated).
Odeon Swadlincote have screenings of Sonic and Invisible Man
Odeon Mansfield have screenings of Sonic, Dark Waters and Invisible Man
Sadly we couldn’t find any particular info on Subtitled screenings at Showcase Cinemas and their website was not easy to navigate when searching for these particular screenings.