Action on Hearing Loss, the leading National hearing loss charity which was previously called RNID or Royal National Institute for the Deaf has announced that from 1st May 2020 they will no longer sell assistive equipment.
This is one of several changes of late which has included selling their HQ and selling their Residential Homes and Care services.
Action on Hearing Loss has been reducing their catalogue sizes for the last few years, relying more on online sales, which we find doesn’t work so well for the older clients that we see. This has led to us producing our own equipment sheets and supporting people to either buy online or over the phone.
We are already working with a range of providers that can offer similar great prices and the VAT exemption that you used to enjoy from Action on Hearing Loss.
Our Resource Centre is currently being used buy another hospital department during the current crisis but we are looking forward to being able to showcase new products as well as lots of your favourites too.
With the country in lockdown and many people unable to leave their homes we felt that it would be a good time to contact each of the providers to determine how patients can get support with the provision of batteries.
This is the picture we have with regards to batteries so far. Please note that patients can only get batteries from whichever hearing aid provider that they initially chose.
CamTAD Hearing Support can post batteries for Derby Hospitals patients or can help High Street NHS Hearing Aid provider patients contact their provider for them.
You can still get through to the hearing care department at the Derby Store on 01332 294939 and they are sending batteries out by courier when requested. You do have to navigate some additional recorded messages about store closures but you can stay on line and choose hearing aids as an option.
The Specsavers Ilkeston store is still open and people can collect batteries in person, they advise to call them first on 01159 441401. They will have them ready to hand over at the door. They do have arrangements to get batteries to their patients when requested and will either hand deliver or post out depending on location.
Scrivens have a recorded message to say that all their stores are closed. There is no option to leave a message but there is an option to email them at email@example.com. We emailed them and they responded with a generic email that states: All our customers who already receive batteries through the post, will have them delivered as normal.
The Outside Clinic
This was the easiest provider to get through to. They answered the call first time, they spoke very clearly and they are happy to send out batteries by request for their patients. Phone 0800 954 9107.
We have been informed by patients of Mediscan that they are able to get batteries sent by post if they call the Mediscan number on their letter.
Derby Hospitals Audiology
Patients from Derby Hospitals can call 01332 785345 and leave a message, batteries are usually sent out within 24 hours, Monday to Friday. Alternatively patients can request batteries by email on firstname.lastname@example.org (Batteries through the hospital post system can take up to 2 weeks).
Chesterfield Royal Hospital Audiology
Patients in North Derbyshire can call Chesterfield Royal Hospital on 01246 514403, Monday to Friday, 8.30am-12.30pm and 1.30pm-4.30pm to request batteries or email email@example.com and they will post them out.
Patients from Glossop must contact Tameside Audiology.
Following the announcements by the Government on Monday 16th March 2020 we have had to make the difficult decision to suspend all our Community Outreach sessions including Hearing Aid Clinics and Coffee Mornings.
Please be assured that we will restart these services at the earliest SAFE opportunity.
We are still available for the following services, please call us on 01332 258143, text us on 07788 715705 or email us at firstname.lastname@example.org
Our office opening hours will be extended to facilitate greater availability of telephone and email advice allowing for timely responses.
Batteries and replacement tubing can be requested by phone
Urgent repair appointments may be available by contacting the numbers above
Support to make appointments with your Hearing Aid provider
As we are a charity based in the hospital but with outreach services in a variety of community facilities we need to consider a range of advice from National and local agencies.
University Hospitals of Derby and Burton
World Health Organisation (WHO)
UK Government COBRA
As a small local charity supporting people with hearing loss we are aware that many of our clients are at an age which makes them more at risk of health complications.
There are a number of factors that may impact upon our sessions in the Community including the venues that we use and the availability of our volunteers to deliver the service. We will keep this page regularly updated for you.
Posters will be displayed at our venues detailing any changes.
There is some good news in that some of their staff members are looking at setting up a new charity to take on some of the work that will be lost by the closure of the Ear Foundation, a charity that celebrated it’s 30th Anniversary last year.
CamTAD Hearing Support’s Resource Centre is one of the most important Resources for people with hearing loss locally. The room is stocked with a wide range of assistive equipment that is available for people to try, free of charge. Our experienced staff and volunteers are on hand to advise on the most appropriate equipment available to suit each individual.
Importantly, we do not sell any equipment. This means that we can give you impartial advice with no pressure to buy.
All of the equipment provided has been hand-picked by our dedicated team to offer the best value and most popular products and our stock is regularly updated.
Rather than send out large, heavy catalogues, we produce our own sheets allowing us to reduce the amount of wasted paper, but also to ensure that we can show you the best prices and products from a range of providers.
These are now available any time on the Equipment tab on our website, you can also pick up printed copies from our waiting area at the CamTAD Office or we can post these out to you on request.
Please click on the links below to see each current sheet:
On Tuesday 25th February, Simon went along to the Lunch ‘n’ Meet at the Lonnie Wilsoncroft Community Centre which is run by the New Zealand Community Association. We were invited to give advice and support to the attendees at the lunch club and the visit was widely promoted thorugh the group’s newsletter.
The Lunch ‘n’ Meet club is a fantastic opportunity for people locally to get a hot meal and at £2 for 3 courses is great value for money. They meet every Tuesday between 12pm and 1pm at the centre.
We were very grateful for a large donation of books, given by the New Zealand Community Association.